Effective Date: July 13, 2026

At GoldenRides®, our goal is to provide every client with dependable, compassionate, professional transportation and personal support services. We take pride in delivering an experience that meets the high standards our clients and their families expect.

Our Philosophy

GoldenRides® was founded on the belief that serving older adults requires patience, compassion, and integrity. While we cannot guarantee that every circumstance will be perfect, we can guarantee that every concern will be treated with respect, fairness, and a sincere desire to provide exceptional service.

First Ride Satisfaction Guarantee

As described in our First Ride Guarantee, if a first-time client is genuinely dissatisfied with the quality of our service, GoldenRides® will make every reasonable effort to make things right. Our objective is not simply to complete a trip, but to earn your confidence and become a trusted resource for you and your family.

Our Refund Policy

If, for any reason related to the service we’ve provided, you are not satisfied with your GoldenRides® experience, we encourage you to contact us promptly so we can understand your concerns and work toward a fair resolution. We will seek to resolve the situation by discussing your experience and determining the most appropriate solution.

Depending on the circumstances, GoldenRides® may, at its sole discretion:

• Provide a partial refund;
• Provide a full refund;
• Offer a service credit toward a future reservation; or

Provide another reasonable remedy intended to ensure your satisfaction.

Refund Processing

Approved refunds are generally processed within 5–10 business days, although the time required for funds to appear in your account may vary depending on your financial institution or credit card provider.

If you have any questions regarding our Refund Policy, please contact GoldenRides® through the Contact Page on our website. We appreciate the opportunity to serve you and your family.

Our Cancellation Policy

We understand that medical appointments, health conditions, and family circumstances can change unexpectedly. Our Scheduling & Cancellation Policy is intended to be fair to both our clients and the time reserved by GoldenRides® for their care.

No charge

If cancellation is made more than 24 hours prior to scheduled service.

Usually no charge

For same-day cancellations due to:

• illness
• hospitalization
• physician cancellation
• weather
• family emergency

Possible Cancellation Fee

GoldenRides® reserves the right to assess a reasonable cancellation fee in situations where a scheduled reservation is canceled “last minute”, and no emergency circumstances exist."

Refunds for Cancellation

Refunds for cancellations are governed by our Cancellation Policy. If a trip is canceled in accordance with that policy, any applicable refund will be processed using the original method of payment whenever practical.

Please notify us of a cancellation as soon as possible. The earlier we know, the easier it is to accommodate other clients.

If you have any questions regarding our Refund & Cancellation Policies, please contact GoldenRides® through the Contact Page on our website.